"There is a better way to do business.
One that involves, supports, develops and engages employees to deliver a far better experience to customers.
Which in turn delivers greater profit for shareholders.
It means takes a longer view. Investing in your people. Really taking the time to understand them - and their aspirations.
There is such a thing as a win-win. And that's what I strive to do.
Rich is a Fellow of the Institute of Leadership & Management, a Chartered Member of the CIPD, a Chartered Member of the CIPR and Accredited Practitioner.
He holds an MBA and a Post Graduate Diploma in Leading Performance and Change.